Q: How do we find the driver after our flight arrival?
A: Your chauffeur is waiting for you at welcome hall inside the Terminal, with a personalized name board. You don’t have to walk to find an approximate meeting point with your luggage! Once you retrieve your luggage, just go through the custom and look for your name board. Your chauffeur will help you carrying your luggage and escort you to the vehicle. The airport can be very crowded at times, therefore if you cannot see your driver please call us on +359 89 6766452 and we will locate him for you.

Q: What happens if the flight is delayed?
A: We monitor your flight arrival time to ensure that your driver will meet and greet you accordingly in case of an earlier or later than scheduled arrival.

Q: How long will the driver wait for us to clear customs?
A: Once the driver is on site, additional 30 minutes waiting time are allowed. Wait time beyond the 30 minutes will incur the transfer base charge plus the hourly charge prorated in 30 minutes intervals. If for any reasons you are delayed, or if you prefer having the driver on time of flight arrival, it is under your behalf to contact us.

Q: How long is the trip between the airport & Sofia center?
A : The total trip time between Sofia airport terminal & city location takes about 30-60 minutes each way depending on time of day and traffic conditions also it might take longer if there is a road work.

Q: What methods of payment do you accept?
A: We accept: Credit Cards (Visa, Maestro, MasterCard and Visa Electron), Bank transfers (Cash also accepted with prior agreement).

Q: Do you provide sightseeing trips?
A: Yes we offer hourly / daily hire for tours/sightseeing and allow a complete flexibility to your schedule.

Q: What is your position on cancellation?
A: All cancellation to be notified to us by e-mail 48 hours before the start of the service. If a booking is cancelled within 48 hours from the start of the period of hire, 50% of the cost will be charged. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of the cost will be charged. For booking of one day or more we must have 3 days notice of cancellation or the deposit will be lost.

Q: Does your drivers speak English?
A: All our drivers are English speaking, so do not hesitate to ask them questions about your stay in Bulgaria and Sofia if this is your first time here! They will answer with pleasure and do their best to give you all required information.

Q: Why do you say your services are affordable?
A: Just Compare! We have certainly the best quality/price service available in Sofia! No hidden fees, no restrictive waiting times, nice vehicles and professional English speaking drivers for only 25€ for a Sofia to the Airport transfer. Try us, and like many worldwide companies, tour operators and tourists, we are confident we’ll make the difference and you will choose Max Solution as your preferred transportation company in Bulgaria!

Q: Which currency is your rate in?
A: All our rates are in Euro (€).

Q: How far in advance do I need to book?
A: The soonest the better! We recommend a 48 hours booking, and we accept online bookings until 24 hours. For bookings of less than 24 hours prior, you need to call us directly to check whether a vehicle is available or not.

Q: I did not receive any E-mail confirmation from you!
A: If you did not receive your confirmation over 24 hours after the booking, you may send us an email and ask us to send it to you again.

Q: Are the vehicles smoking?
A: All our car fleet is NO smoking.

Q: How much shall I tip the driver?
A: You can decide to tip your driver or not. Depending if you are satisfied with his service or not.

Q: What is your luggage policy?
A: Each passenger is allowed to carry one normal sized piece of luggage and one piece of hand baggage. Any excess luggage must be declared at the time of booking to allow us to provide the adequate vehicle.

Q: I want to change my booking. How do I proceed?
A: You may modify your booking at any time up to 72h prior to your arrival date, simply by notifying us by mail or by telephone.

Q: What is the difference between a Private service and a Shuttle?
A: Shuttle service means sharing the same vehicle between different passengers, and therefore several stops, a meeting point with waiting time at the airport etc... The Private service is at your service, dedicated to your needs only.

If you have a question that isn't answered here please contact us by mail or call for an immediate answer.

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